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Skills
Experience
Transition Coordinator / Business Analyst
Barclays, Radbroke, Knutsford
2022-06 -
Support corporate client transition and outreach, helping clients adopt digital banking platforms such as iPortal and Barclays.Net. Act as primary contact for queries on account balances, transactions, payments, access permissions, BACS, File Gateway and reporting services. Build trusted relationships with telephony, operations and support teams to resolve issues and maintain service quality. Manage risk and control responsibilities, handling sensitive client information, complaints and escalations. Provide troubleshooting for payment file uploads, reporting access, user entitlements, mobile app adoption and digital channel activation. Create and process CASS 5, CASS 7, safeguarding and client monies acknowledgement letters, supporting annual review and control requirements. Contribute to migrations including Hitachi biometric to Gemalto smartcard, SEPA BSD, ISO 20022 purpose code outreach and corporate mobile app promotion. Manage .NET migration notice to withdrawal and schedule client training via SharePoint.
Languages
English
fluent
Last updated: 6 hours ago