Customer and Sales Support Specialist

About the role

Sandvik Rock Processing is seeking a motivated, customer‑focused individual to join the team in Gaborone as a Customer and Sales Support Specialist. The role ensures smooth handling of enquiries, quotations, orders and invoicing while supporting sales activities across Botswana and Namibia.

Key responsibilities

• Manage the enquiry‑to‑payment process, handling quotations, orders and related administration through to invoicing and payment.
• Process customer RFQs, acknowledge requests, coordinate accurate quotes and meet turnaround times.
• Enter and track customer orders, ensuring correct information and efficient internal processing.
• Respond to technical, commercial, delivery and other enquiries, either resolving directly or routing to the appropriate specialist.
• Coordinate pricing with intercompany entities and communicate lead times and commercial details to customers and sales teams.
• Liaise with the Customer Service Centre to resolve pricing, order status, supply, delivery and invoicing issues.
• Maintain up‑to‑date customer price lists and support order and backlog management.
• Capture opportunities, activities and quotations in the CRM system and monitor outstanding actions.
• Provide administrative support to the sales team, including reporting, quotations and order follow‑ups.
• Identify recurring service or process issues and escalate for continuous improvement.

Required profile

• Bachelor’s degree or diploma in Engineering, Business Administration, Management, Sales or related field.
• Minimum 5 years experience in a mining or engineering environment.
• Proactive, strong listening and logical interpretation skills.
• Advanced communication abilities and flexibility to work independently.
• Excellent time‑management, deadline‑driven and strong analytical capabilities.
• Solid understanding of health and safety compliance.
• Ability to function without direct supervision and follow through on tasks.
• High computer literacy, especially MS Office and Excel.

Required skills

• Advanced Excel proficiency.
• Experience with Salesforce or a similar CRM system.
• Familiarity with Aurora ERP.