Content Moderator – Trust & Safety Specialist

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content on our platform complies with policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and videos, and by flagging or removing harmful material.

Key responsibilities

• Review and act on reported content across text, image, and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect emerging abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red alert” incidents such as graphic live‑streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional, cultural, and historical nuances that affect content interpretation.
• Ability to maintain quality metrics while processing 80‑100+ pieces per hour.

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Comfortable using Google Workspace.