Liaison Officer - Cross-Border Payments

About the role

Standard Bank Group is looking for a Liaison Officer in Gaborone to provide end-to-end support for cross-border payment requests and queries. The role covers accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions and timely stakeholder engagement within agreed service level agreements.

Required profile

• First degree in Business or Commerce
• 1-2 years of corrective actions and operations experience, including broad knowledge and practical work experience in a payments processing area
• 1-2 years of knowledge and practical experience using computers and relevant programmes and systems to capture and upload data is preferable
• Previous banking knowledge is preferable; previous experience from a graduate programme or learnership is also preferred

Required skills

• Client servicing and query resolution
• Data analysis and risk reporting
• IT systems and international and local market knowledge
• Behavioural competencies such as following procedures, meeting timescales, taking action and upholding standards