Trust and Safety Analyst

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering to refine detection tools and reduce harmful content at scale.
• Analyze data to spot new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority or legal requests.
• Provide regular insights to Policy, Product, and Legal teams to inform policy updates and product features.

Required profile

• Minimum 3 years experience in Trust & Safety, Risk Operations, or Intelligence Analysis within tech/social media.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication.
• Proven ability to make high‑stakes decisions quickly, often with incomplete information.
• Experience handling high‑pressure situations such as abuse spikes or live‑stream incidents.

Required skills

• Salesforce
• Jira
• Tableau
• Looker
• SQL (basic)