Branch Manager – Retail Store

About the role

We are seeking an entrepreneurial leader to take full ownership of a retail branch. As the Branch Manager you will act as the CEO of the store, driving sales, profitability and delivering an exceptional customer experience.

Key responsibilities

• Execute daily sales strategies, monitor budgets, manage expenses and analyse local sales trends to meet profitability targets.
• Implement visual merchandising planograms, manage promotional campaigns and conduct daily morning meetings, floorwalks and checklists to maintain store standards.
• Recruit, develop and retain talent; conduct monthly 1‑on‑1 performance reviews, track digital training participation and foster a high‑performance culture.
• Perform in‑store administration including cash‑ups, stock counts, loss prevention and ensure health & safety compliance.
• Resolve customer issues on the floor, monitor social/Google reviews and CRM reports, and coach staff to provide world‑class service.

Required profile

• Matric certificate.
• 3–6 years of retail experience.
• Strong decision‑making, leadership, planning, pressure‑handling and entrepreneurial mindset.

Required skills

• Proficiency in Google Suite.
• Operational stock management.
• Experience with retail/consumer finance systems such as SAP or SAS.
• Familiarity with the digital training platform Axonify.
• Understanding of relevant legislation (CPA, NCA, POPIA).