Branch Manager – Retail Store
Pepkor Lifestyle · Gaborone
Job description
About the role
We are seeking an entrepreneurial leader to take full ownership of a retail branch. As the Branch Manager you will act as the CEO of the store, driving sales, profitability and delivering an exceptional customer experience.
Key responsibilities
- Execute daily sales strategies, monitor budgets, manage expenses and analyse local sales trends to meet profitability targets.
- Implement visual merchandising planograms, manage promotional campaigns and conduct daily morning meetings, floorwalks and checklists to maintain store standards.
- Recruit, develop and retain talent; conduct monthly 1‑on‑1 performance reviews, track digital training participation and foster a high‑performance culture.
- Perform in‑store administration including cash‑ups, stock counts, loss prevention and ensure health & safety compliance.
- Resolve customer issues on the floor, monitor social/Google reviews and CRM reports, and coach staff to provide world‑class service.
Required profile
- Matric certificate.
- 3–6 years of retail experience.
- Strong decision‑making, leadership, planning, pressure‑handling and entrepreneurial mindset.
Required skills
- Proficiency in Google Suite.
- Operational stock management.
- Experience with retail/consumer finance systems such as SAP or SAS.
- Familiarity with the digital training platform Axonify.
- Understanding of relevant legislation (CPA, NCA, POPIA).
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Published 1 month ago
Expires 3 weeks from now
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Pepkor Lifestyle
Gaborone