Contact Centre Agent – Customer Service Host

About the role

The Contact Centre Agent, also known as a Customer Service Host, will deliver world‑class support to online gaming customers. You will respond to inquiries across multiple channels, build relationships, and help promote relevant products and services.

Key responsibilities

• Respond promptly to inbound and outbound customer contacts in a multimedia environment.
• Manage assigned customer accounts, aiming to increase visits and drive revenue growth.
• Enter and maintain accurate customer information in CRM and relevant databases.
• Identify cross‑selling opportunities and support customer acquisition initiatives.
• Collect and relay customer feedback to appropriate stakeholders.
• Perform ad‑hoc tasks assigned by supervisors.

Required profile

• Trustworthy and honest, with the ability to handle sensitive financial information.
• Willing to undergo credit, criminal record, and qualification verification checks.
• Strong communication skills and a customer‑focused attitude.
• Ability to work towards targets and meet performance standards.

Required skills

• Proficiency with CRM systems for customer management.
• Accurate data entry and database management.