Branch Manager

About the role

We are seeking an experienced Branch Manager to lead our fast‑paced retail environment. The role focuses on driving profitability, ensuring superior customer service, and fostering a positive workplace culture.

Key responsibilities

• Manage sales performance and develop strategies to meet targets.
• Oversee administration, financial reporting, and budgeting.
• Control stock levels, ordering, and inventory accuracy.
• Maintain store presentation, merchandising standards, and visual appeal.
• Ensure safety, security, and compliance with company policies.
• Promote customer centricity and resolve escalated issues.
• Lead, coach, and develop staff, fostering teamwork and self‑management.
• Coordinate service department activities and drive operational efficiency.

Required profile

• Minimum Grade 12 education.
• 3‑5 years of management experience in retail.
• Retail Management or Business Diploma is advantageous.
• Strong business acumen and execution drive.
• Excellent verbal and written communication.
• Interpersonal, administrative, and people‑management skills.
• Planning, organising, and sound judgment.
• Customer‑centric mindset, integrity, resilience, and a can‑do attitude.

Required skills