Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable freelance Field Support Specialist to deliver on‑site technical assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. The role involves hands‑on support for desktops, laptops, peripherals, and meeting‑room technology across multiple locations.

Key responsibilities

• Provide on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Support conference‑room AV equipment and meeting‑room technologies.
• Deliver high‑touch VIP/end‑user support and adhere to SLAs.
• Assist with Office 365 issues, user account troubleshooting, and compliance/security software.
• Provide support for both Windows and Mac devices.
• Document incidents, resolutions, and contribute to knowledge‑base articles.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop hardware troubleshooting
• Hardware installation and configuration
• Software installation and configuration
• IMAC (Install, Move, Add, Change) processes
• Break‑fix support
• OEM/vendor coordination
• IT inventory management
• System imaging
• Printer and network printer setup/troubleshooting
• Conference‑room AV support
• Office 365 support
• Compliance/security software installation
• Mac and Windows device support
• Basic networking (DHCP, DNS, LAN)