Operations Support (Life Insurance)

About the role

Old Mutual is looking for an Operations Support professional for its Life Insurance business in Gaborone. The role provides operational, governance, risk and compliance support by coordinating operational activities, monitoring key controls, tracking governance and regulatory actions and supporting business improvement initiatives. It is a 12-month fixed-term contract.

Key responsibilities

• Support day-to-day operations, coordinate processes, liaise with stakeholders and help implement operational improvements
• Prepare operational reports, presentations and management information
• Track risk and compliance activities, maintain risk registers, action trackers and governance reporting schedules
• Follow up on risk mitigation actions, audit findings and corrective action plans
• Coordinate policy reviews, attestations, approvals and document management, and prepare GRC reports
• Support AML, KYC and regulatory compliance monitoring, and maintain compliance records
• Support data protection compliance, including records of processing activities and training initiatives
• Assist in maintaining Business Continuity and Operational Resilience frameworks

Required profile

• Diploma or degree in Business Administration, Operations Management, Risk Management, Compliance, Finance, Insurance or a related field
• 2-4 years of experience in operations, administration, governance, compliance, risk management or a related business support role
• Experience in financial services or insurance is an advantage
• Certificate of Proficiency (COP) Long Term Insurance desired but not required

Required skills

• Proficiency in Microsoft Office, especially Excel, PowerPoint and Word
• Ability to analyse information, track actions and produce reports
• Strong coordination, planning, organisational and communication skills
• Attention to detail and stakeholder management