Senior Operations Manager

About the role

The Senior Operations Manager will lead day‑to‑day operational activities for a remote consulting firm, ensuring efficient delivery of services and alignment with strategic goals. This full‑time position oversees operational planning, resource allocation, and workflow optimisation across client engagements.

Key responsibilities

• Plan and coordinate operational activities, including resource allocation and workflow design.
• Monitor performance metrics, manage budgets, and drive process improvements.
• Collaborate with leadership to align operations with business development and strategic objectives.
• Mentor team members, refine operational policies, and ensure smooth cross‑functional communication.
• Identify and mitigate operational risks while supporting scalable growth.

Required profile

• Proven experience in operations, process optimisation, and workflow management.
• Background in project and resource management with ability to handle multiple engagements.
• Financial acumen for budgeting, cost control and basic financial analysis.
• Strong communication and stakeholder management skills, with experience working with clients.
• Leadership experience in mentoring and coordinating remote teams.
• Bachelor’s degree in Business, Operations Management or related field; advanced degree or certifications (PMP, Lean, Six Sigma) preferred.
• Ability to work independently, manage ambiguity and adapt to evolving client needs.

Required skills

What we offer

• Fully remote work arrangement.
• Dynamic, results‑oriented environment with focus on continuous learning.
• Opportunities to influence operational strategy and drive business growth.