Operations Support (Life Insurance)

About the role

Old Mutual is looking for an Operations Support professional to provide operational, governance, risk and compliance support to its Life Insurance business. The role coordinates operational activities, monitors key controls, tracks governance and regulatory actions and supports business improvement initiatives. It is a 12-month fixed-term contract.

Key responsibilities

• Support day-to-day operations, coordinate processes, liaise with stakeholders and prepare operational reports and presentations
• Track risk and compliance activities, maintain risk registers and action trackers, and follow up on audit findings and corrective actions
• Coordinate policy reviews, attestations, approvals and document management, and prepare GRC reports for management
• Support AML, KYC and regulatory compliance monitoring, and maintain compliance records
• Support data protection compliance, including records of processing activities and data governance monitoring
• Assist in maintaining Business Continuity and Operational Resilience frameworks

Required profile

• Diploma or degree in Business Administration, Operations Management, Risk Management, Compliance, Finance, Insurance or a related field; the listed degrees include BBA, BSc Finance, BSc Insurance, BSc Operations Management, BSc Risk Management and a Diploma in Business Administration
• 2-4 years' experience in operations, administration, governance, compliance, risk management or a related business support role
• Experience in financial services or insurance is an advantage
• Certificate of Proficiency (COP) Long Term Insurance desired but not required

Required skills

• Proficiency in Microsoft Office, especially Excel, PowerPoint and Word
• Ability to analyse information, track actions and produce reports
• Strong coordination, planning, communication and stakeholder management skills